AP Automation in the Cloud….What are the Possibilities?
Spring was slow to show up here in the Midwest this year. On a rather cold and overcast day, I went to visit one of my customers. They had described their “old” process to me as a “paper addiction”....
View ArticleAn Accounts Payable Automation Happy Ending
Written by Julie Mai A few weeks ago I was invited to a client’s office to discuss an upcoming project that they had for automation of their Accounts Payable process. They had a few facets of the...
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SAPPHIRE NOW: You give Conventions A Good Name
I am writing this as I sit on the plane heading home from the annual SAPPHIRE NOW + ASUG Conference in Orlando. This is the fourth year that I’ve attended, and each time I attend, I’m amazed at the...
View ArticleHow to Make Things "Different"
Learn more about Julie Mai. Last week I was talking with a company that manufacturers Medical Device products. My contact was a little bashful to call and ask me for the meeting because the topic of...
View Article"The Happiest Place on Earth"… for AP Professionals
Learn more about Julie Mai. A couple weeks ago, I was fortunate to attend the IOFM Conference at Disney’s Floridian Resort and Spa. It was quite the event with hundreds of Accounts Payable...
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Baseball, Hotdogs And New Connections
Learn more about Julie Mai. At the end of Summer 2014, Esker along with Paymetric hosted a Customer Service Excellence event at the Dr. Pepper Ballpark in Frisco, TX—Home of the RoughRiders baseball...
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How Customer Service Teams Maintain Habits & Measure Customer Experience...
Anyone that I’ve spent time with over the past six months has heard me, at least once, bring up the topic of habits. More precisely, my infatuation with the work that author Gretchen Rubin has been...
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Why Are Companies Increasing Their Spend on Customer Experience by 18%?
It should come as no surprise to anyone in business that customer experience is directly related to increasing a company’s bottom line. Reports indicate on average businesses estimate they will...
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Think You’ve Got Your Order Management Under Control? Think Again.
A few months back a client asked if we could review their order entry process. They didn’t really think there was much room for order entry improvement, but had a mandate to improve the customer...
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What’s a Millennial Got to Gain in the World of Customer Service or Accounts...
On Monday I sent this text message to my daughter:“Happy first day of your last semester of college…” As I was hitting send, I was thinking about how it feels like it was only a short time ago that...
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